love the product, not the quality or customer service of Chicago Reed Co.
I bought this just about a month ago and the system does what intends to and does it well. Unfortunately, the coating on the clarinet hook came off in a place and the rough metal deeply scratched the inside of my bell in several places. I'm very displeased because my Backun is not very old and now it's damaged. :( I contacted Chicago Reed Co, the creators of the WRIST system, and they were only willing to replace the hook, but not offer a partial refund for the damage their improperly manufactured product caused. Apologies in words do not fix damage caused by defective products. Minus one star for the damage to my horn, and minus another for the poor customer care.