We generally ship orders within one business day. Cane that requires shaping usually ships within three business days.
We guarantee satisfaction or your money back on all items except reeds and cane. If you are not fully satisfied with a product, simply call or email us and get a Return Authorization (RA) number before sending the item back. If you are returning an item from an order which qualified for free shipping, the cost of shipping will be deducted from the amount refunded if your new total falls below the qualifying amount. We will refund the money to you when the item is received.
All shapers and shaper tips have a 30-day trial period. Returns after the 30-day trial period will be subject to a 10% restocking fee in addition to the cost of shipping, but must be returned in like new to new physical condition.