Shipping
Orders are usually shipped within one business day (we are closed on the weekend), unless the order is for shaped Oboe or English Horn cane. Cane that requires shaping usually ships within three business days.
Orders that qualify for free shipping are shipped the cheapest way. That means that orders that weigh under 16 oz. will go First Class Mail. Orders from 1 - 5 lbs may go Priority Mail and orders over 5 pounds are likely to go Fedex. Once the package has left our facility, we do not have control over the shipping service's predicted shipping speed. If you desire a faster service than the cheapest, you can choose you desired shipping method.
Returns
We offer 30 day money back guarantee on all products, except reeds and cane. If you are not fully satisfied with a product, simply call or email us and get a Return Authorization (RA) number before sending the item back. If you are returning an item from an order which qualified for free shipping, the cost of shipping will be deducted from the amount refunded if your new total falls below the qualifying amount. The refund will be issued upon our receipt of the return.
Returns after 30 days are subject to a 10% restocking fee and must be returned in like new to new physical condition.
Reeds and cane are only returnable if they are physically damaged upon receipt. This exception is clearly stated on all applicable products.