Customers MUST register all AMBIPOLY reed purchases with Silverstein Works for Warranty coverage within 30 days of purchase, in order to qualify for this Reed Replacement Guarantee. See details below.
Ambipoly 2nd Generation Synthetic American Pro Medium Oboe Reed
Produced by Silverstein Works, AMBIPOLY reeds offer the world's only synthetic American-style oboe reed.
AMBIPOLY is a unique and proprietary water-absorbing, shape-memorizing, climate-independent synthetic material. The polymer was specially designed by Silverstein Works for its sound production, durability, consistency and longevity.
The cane-like qualities of the AMBIPOLY material were carefully designed to produce a familiar feel with a true symphonic sound. This means that the reeds play with a solid working resistance and yield full harmonics in all registers with a strong projection.
Unlike other synthetic reeds, the AMBIPOLY reeds absorb water. The presence of the water molecules amplifies the projection as well as coheres an authentic sound rich with overtones. The reed remains hydrated for over 5 hours and easily rehydrates without any of the warping, splitting, cracking or curling associated with cane.
AMBIPOLY maintains a constant, uniform playability and is impervious to such instabilities brought about by changes in temperature, altitude, humidity, weather, climate, etc.
Given proper care, the reed is expected to last around 12 months of daily use, or about 700 hours of playing.
Silverstein's injection molding process avoids the structural damage and stress put on the reed by other manufacturing processes — such as CNC machining — and also achieves much smaller error tolerances.
Although the American PRO reed will play “right out of the box,” it is also intentionally designed for the further individualization of each player. If desired, AMBIPOLY reeds can be scraped, clipped and worked with standard reed tools. The material works and responds to adjustment familiarly like cane, in order to achieve your desired response. The length (and pitch) is easily adjusted, as well as the stock staple is able to be changed. The reed tips are also thicker with more material to allow for customized scraping and/or clipping.
It is recommended that you play for fifteen minutes on a reed to allow the reed to adjust to the new staple. Watch this video to see how to remove the staple.
AMBIPOLY is a recyclable, food-grade material that is easily sanitized.
See our review of the AMBIPOLY American Oboe Reed.
AMBIPOLY REED REPLACEMENT GUARANTEE
*** Customers MUST register all AMBIPOLY reed purchases with Silverstein Works for Warranty coverage within 30 days of purchase, in order to qualify for this Reed Replacement Guarantee. ***
It is expected that our AMBIPOLY reeds will last at least 12 months. As a result, AMBIPOLY Oboe & Bassoon reeds are hereby guaranteed to play consistently for 3 months from the date of purchase, or you get a FREE replacement reed of the identical cut and strength. AMBIPOLY Oboe & Bassoon reed purchases made 30 days prior to the start of this guarantee (on April 1, 2022) also qualify for the guarantee.
All reeds replaced under this guarantee are permitted to show the signs of normal use and wear, including such marks resulting from adjusting the reed with reed tools. Damaged, abused, lost or neglected reeds will NOT be replaced.
Customers must also furnish an order number, original purchase receipt and/or other proof of purchase. Replacement reeds will ONLY be provided in the identical strength and model as the original purchase. Under the rules of this guarantee, AMBIPOLY reeds may NOT be replaced for cash value, store credit, points or other product.
At the discretion of Silverstein Works, they may supply refurbished reeds as replacements.
Customers are responsible to pay all associated shipping costs. For their Shipping Policy, please see below.
To request an AMBIPOLY replacement, please use this Service Request Form.
SILVERSTEIN WORKS GENERAL PRODUCT WARRANTY
Silverstein Works products are fully warrantied to the original owner against defects in materials and workmanship for the specific period as stated on the product manual.
*** For Warranty coverage on all LIGATURE and AMBIPOLY reed purchases — including service, repair and replacement — customers MUST register products within 30 days of purchase. ***
Products are warrantied against stretching, morphing or unnatural changes that result from normal use. This Warranty excludes damage resulting from misuse, abuse, accident, negligence, improper care, normal wear and tear, and other exclusions. If a product ever fails due to a manufacturing defect, even after extended use, they will repair the product without charge or replace it at their discretion. Damage not covered under warranty may be repaired at a reasonable rate.
Product must be sent for warranty service with all parts included. Any missing parts will void this Warranty, or the missing parts will be charged to the customer.
The customer is responsible for all shipping charges associated with warranty servicing. For their Shipping Policy, please see below.
To file a warranty claim, please contact contact Silverstein Works by this Service Request Form.
SILVERSTEIN WORKS RETURN SHIPPING POLICY
Silverstein's preferred and sole shipping carrier is FedEx. They will only consider alternative shipping methods where FedEx delivery is unavailable.
Customers are generally responsible for any and all shipping costs associated with product purchases, returns, exchanges or replacements. These costs include returning product back to them as well as the cost to ship an exchange or replacement back to the customer.
Customers are responsible for ensuring the integrity of anything that is shipped to them. Product should be packaged well and shipped in a secure manner such that the shipment is not damaged or lost. Silverstein Works is NOT responsible for any shipping claims on items sent to them.
Silverstein Works will only be responsible for ensuring the integrity and delivery of anything that they package and ship to the customer.
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